After-Sales Service

After Sales Policy
Warranty period 6 months

HW Dong Lai Machinery Co always treat after-sale service important as the same as product quality. We would supply the outstanding sales service as well as after-sale service for you.
 
1.One-stop
We have over 100 maintenance centers which spread all over the country answer customer’s inquiries and respond to customers’ request for assistance and provide innovative and effective solutions to customer needs within 24 hours. All branches or offices of HW DongLai Machinery Co. Providing not only maintenance anytime but also the rental service. We do our best to overcome time and geographical constraint to serve our customers.

2. Long-term 
According to the customers’ request. We provide long-term consultation as well as warranty by our highly competent and skilled technical personnel. Consistent administration of users’ files, and friendly, patient and attentive technical consultancy is our promise.

3. Parts 
Parts distribution centers of our company. At all levels provide you with original parts.

4. Training 
Users’ training sessions and symposiums are conducted on a regular basis.

5. Complaint 
Should you be dissatisfied with any detail of the sales and service of our company. Please feel free to contact us and we will do our outmost to provide a solution which you will find fully satisfactory.  

After sales process.

01

Contact your direct seller

When your equipment requires after-sales service, please reach out to your direct seller or our officially recognized channels such as the official website, customer service hotline, social media platforms, and other authorized channels.

02

Provide valid information

When contacting us, please provide valid product information of your equipment you have purchased (such as the nameplate information on the body of the vehicle, invoice etc.), enabling us to identify your equipment information and ensure the accuracy and efficiency of service coordination.

03

Specify the exact fault

Please provide detailed descriptions of the faults encountered by your machines, including specific circumstances when the fault occurred, the abnormal performance of the equipment, etc. These will facilitate our faster understanding of the problem and enable us to provide targeted solutions.

04

After-Sales Response and Processing

Once receiving your after-sales service request, our service team will respond within 24 hours and aim to effectively resolve the issue within 7 working days. Our product managers and technical staff will promptly communicate with you, assisting in resolving equipment issues, striving to restore regular equipment operation in the shortest possible time to meet your business requirements.