Our services.

When your equipment requires after-sales service, please reach out to your direct seller or our officially recognized channels such as the official website, customer service hotline, social media platforms, and other authorized channels.

When contacting us, please provide valid product information of your equipment you have purchased (such as the nameplate information on the body of the vehicle, invoice etc.), enabling us to identify your equipment information and ensure the accuracy and efficiency of service coordination.

Please provide detailed descriptions of the faults encountered by your machines, including specific circumstances when the fault occurred, the abnormal performance of the equipment, etc. These will facilitate our faster understanding of the problem and enable us to provide targeted solutions.

Once receiving your after-sales service request, our service team will respond within 24 hours and aim to effectively resolve the issue within 7 working days. Our product managers and technical staff will promptly communicate with you, assisting in resolving equipment issues, striving to restore regular equipment operation in the shortest possible time to meet your business requirements.